Withdrawal Policy

What is our Withdrawal Policy?

As part of our commitment to providing truly superior service, we make every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.

The withdrawal policy dictates that members may be required to verify their identity before a cash withdrawal can be made from their account. This validation process is to prevent potential online fraud.

Main Verification Documents

Photographic ID: A copy of a current and valid photographic ID may be required. This photographic ID can be in the form of a copy of a Passport, Driver’s License or state non-driver ID card. Specifically, it is the photograph page of the ID that we require for our verification checks. Please ensure that your name, date of birth, photograph and signature are visible on the document.
Credit/Debit Cards: A copy of the front and back of the credit/debit card(s) used to fund your account. Please ensure that all details are clearly legible to enable prompt and accurate verification and that the signature is visible on the card. For security purposes block the middle eight numbers on the front of the card copy and the 3 digit security code at the back of the card copy.
Proof of address: This may be submitted in the form of a utility bill or a credit card statement. It should be a recent document showing your full name and address as registered on your account with us. If you provide a credit card statement, please ensure that you blank out the eight middle numbers of the credit card.
Notarized documentation: Some documents may need to be authenticated by an appropriate qualified Notary/attorney and signed and stamped as proof of legitimacy.
Proof of bank account number (ACH-Automated Clearing House): A copy of a bank statement or voided check with your name and account number and routing number are clearly visible.

Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above.

The following is an explanation of how the withdrawal process works:

The method(s) by which we pay your withdrawal is directly dependent upon the payment method(s) by which you have submitted your deposit(s) in the past, and the amounts of those deposit(s).

When you deposit to your account by PayPal, ACH or Play+ you accumulate what we refer to as a positive "Member Transaction Balance". A Positive Member Transaction Balance is the aggregate amount you have deposited into your account, less any withdrawals using a particular payment method less any refunds provided to you through the same payment method.

When you request a withdrawal, if possible, your withdrawal will be paid automatically to the verified payment method(s) for which you have established a positive Member Transaction Balance.

On Monday you deposit $50 by bank transfer- using bank account 1;
On Tuesday you deposit $50 by PayPal;
On Wednesday you deposit $50 by bank transfer- using bank account 3;
On Thursday you deposit $50 by bank transfer- using bank account 3;
On Friday you deposit $50 by Play+;
Your Member Transaction Balance now equals $250:
1. $50 on bank account 1;
2. $50 on PayPal;
3. $100 on bank account 3;
4. $50 on Play+;
On Sunday you request a $400 withdrawal.

The first $250 of your withdrawal (up to your Member' Transaction Balance) will be automatically paid to you in a manner such as follows:

$50 will be paid to bank account 1;
$50 will be paid to PayPal;
$100 will be paid to bank account 3;
$50 will be paid to Play+.

Your Member Transaction Balance now equals 0.

Your $150 "Remaining Withdrawal Balance” (the amount above your Member' Transaction Balance) will be paid to you according to your chosen payment method (if available), which has been previously verified in accordance with this Withdrawal Policy:

Bank Transfer (ACH)
PayPal
Play+
Any other payment method which we have approved.

If you have deposited using the following payment methods, we are unable to transfer withdrawals back to such:

Credit Cards
Debit Cards (except for Visa Debit Card)
PayNearMe
Instant Bank Transfer

The requested withdrawn funds will be sent to another payment method selected by you, which has been previously verified in accordance with this Withdrawal Policy.

Please note that if you request a withdrawal by ACH (bank transfer) and you have not deposited through ACH or you have deposited using other payment methods, which we are unable to transfer withdrawals back to such, in order to receive a withdrawal by ACH you will need to register with VIP Preferred by Global Payments.

In the event that the paragraph above applies, when you submit a withdrawal request by ACH an automatic registration process with VIP Preferred by Global Payments will be initiated that will include providing VIP Preferred by Global Payments with some or all of your SI Casino registration account details along with the ACH routing number and account number which you submit during your withdrawal request.

The automatic registration with VIP Preferred by Global Payments may fail due to incorrect details which you have provided when registering or providing an incorrect ACH routing number or account number when submitting your withdrawal request. If the automatic registration process fails, please contact VIP Preferred by Global Payments directly via phone number CAMS 1-800-500-1973. If the automatic registration is not completed, the requested funds for withdrawal will be returned to your SI Casino account.

How Do You Reverse A Withdrawal

To reverse a pending withdrawal, navigate to the cashier and then choose “Reverse Withdrawal” from the cashier.
In the Awaiting Process Box, you will then be able to view your pending withdrawal requests.
You will then need to select any unprocessed withdrawal request by clicking on the relevant withdrawal request and then selecting "Reverse Withdrawal".

Additional Information

Withdrawals requested within the same 24 hours as the deposit, via the same payment method, may be combined as one payment.

You have up until the withdrawal is processed to reverse any withdrawal request.

In most cases, withdrawal payment credits will be posted as separate transactions, and will not cancel charges resulting from your deposit(s) to your account.

For further information regarding the Withdrawal Time Frames, please see here.

Should you have not actively used your chosen payment method to deposit to your account for more than 12 months, this withdrawal option may no longer be available.

If your withdrawal request is for less than $10, the funds will be returned to your Bankroll.

Your authorization or some documentation may be required to process your withdrawal request, and we may ask that you sign a list of your previous deposits to your account.

In some cases where account verification is required for completing your request, we will return any pending withdrawals to your bankroll until the verification on your account is complete. If your withdrawal remains in a pending status and is not returned to your bankroll immediately, you will have 14 days to complete your account verification before your withdrawal is reversed and returned to your bankroll.

Note: Please notify us immediately should your credit/debit card(s) be lost, stolen or cancelled or should your E-wallet status change, so we may investigate their status and confirm that payments may/may not be received.

We reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

We reserve the right to delay your withdrawal if we believe that you have engaged in either fraudulent conduct or other conduct which would put us in violation of applicable law or regulation.

In some cases you will only be able to make ACH withdrawals subject to your successful registration with VIP Preferred by Global Payments.

Bonuses may be withdrawn only after all Bonus Policy requirements have been satisfied.

If you attempt to withdraw any funds from your account, you will forfeit all of your Restricted Funds (the total of bonus funds that have not yet met the wagering requirement and any winnings associated with such bonus funds- which includes without limitation Free Bet Tokens) and any related winnings with respect to such which have not been converted to Available Funds (those funds that you have deposited and any winnings derived from such funds as well as any bonus funds that have met the applicable wagering requirements).

You are responsible for paying any fees which may be applied to your withdrawal by your bank/payment processor.

In the event that we terminate the offering of our business in the State of Michigan, payouts will be subject to reasonable processing charges.

We utilize the most advanced security and encryption technologies available, to ensure that your transaction and all of your financial information is completely secure.

In the event that you cancel a withdrawal request, you will bear full responsibility for any subsequent wager of such sum. We are under no obligation to refund any amounts that are cancelled by you and which are subsequently wagered.

For assistance with this, or any of your other online gaming needs, please click here to contact us.

Last updated on December, 2022