SI Sports Book Security & privacy Licensing

Terms of Service

VHL Michigan, LLC (the "Company") is incorporated under the laws of the State of Michigan and is licensed and regulated by the Michigan Gaming Control Board ("MGCB") and pursuant to the Lawful Sports Betting Act (2019 PA 149, MCL 432.401 to 432.419) and the Regulations (R. 432.711 et seq.) issued by the MGCB to the Company, the Company may offer online sports wagering in the State of Michigan. The Company operates the websites www.sisportsbook.com and casino.sisportsbook.com as well as the SI Sportsbook and SI Casino mobile applications (collectively and individually the "Sites"). PLEASE READ THE TERMS OF SERVICE SET OUT HEREIN ("TERMS OF SERVICE") CAREFULLY BEFORE USING THE SERVICES PROVIDED BY THE COMPANY.

In addition to offering its gambling services via the Internet (the "Internet Platform"), the Company may from time to time offer its services via alternative platforms such as (i) interactive television and (ii) mobile gambling platforms (each, an "Alternative Platform").

When you use the Company's gambling services either via the Internet Platform or an Alternative Platform, the User Agreement shall apply to such use to such extent as is applicable to the circumstances.

In addition to the Terms of Service, you should also read our Privacy Policy carefully, which sets out how we collect and use your personal information. Your use of the Company's gambling services is strictly subject to additional rules which shall apply from time to time, including, but not limited to, the "Bonus Policy", the "Withdrawal Policy", the "Patron Protection Policy", the "House Rules", (collectively and individually the "Additional Rules") in each case as updated from time to time. The Terms of Service together with the Additional Rules, which are deemed to be an integral part hereof, constitute a binding legal document between you and the Company (collectively and individually the "User Agreement").

  1. Introduction
    • By registering with the Company and/or by using the Company's gambling services and/or by marking the "I accept these Terms and Conditions" box (or any other similar wording) and/or by downloading, installing (with respect to the mobile application SI Sportsbook) or using the Software, you agree to be bound by the User Agreement in its entirety and without reservation and agree you have entered into a contractual relationship with the Company. As such, the User Agreement constitutes a binding legal document between you and the Company and the Agreement shall govern your use of our gambling services at all times.
    • The Company's software, which is available in either downloadable or non-download forms, and via either the Internet Platform or an Alternative Platform (the "Software"), allows you to use our gambling services (the "Services"). The Company reserves the right to suspend, modify, remove or add to the Services or Software in its sole discretion with immediate effect and without notice. The Company shall not be liable for any loss suffered by you resulting from any changes made and you shall have no claims against the Company in such regard.
    • You shall access the Software and use the Services only via your own account and you may never access the Software or use the Services by means of another person's account. You shall not allow anyone else to access your account. Should you attempt to use the Services by means of any other person's account, we will be entitled to immediately close all your accounts, retain all monies in such accounts and bar you from future use of the Services.
    • The Company may decide in its sole discretion to prevent multiple accounts being registered or used by you or by anyone from the same family or living in the same household. In the event that the Company detects that you have opened more than one account with the Sites, the Company reserves the right to take action, including retaining all monies in such accounts, on any person opening multiple accounts as required, including but not limited to situations where accounts are registered from the same household, regardless of the registration details provided at the time of opening such accounts.
  2. Acceptance of Terms and Conditions
    • If you do not agree to any of the provisions of the User Agreement you should immediately stop using the Software and remove the Software from your computer and/or any other applicable device.
    • We reserve the right to amend, modify, update or change any of the terms and conditions of the User Agreement from time to time. We will notify you of any such amendment, modification, update or change by: (i) publishing the new version of the User Agreement on the relevant page of the Sites; (ii) providing you with notice of such change through posting a notice on the Sites (which may for example be via a pop up); or (iii) by email notifying you that an amendment, modification, update or change will be made to the User Agreement. Any modified version of the User Agreement will take effect (as applicable): (i) 14 days after its publication on the Sites, or earlier if required by any applicable law, regulation or directive; or (ii) the date we notify you that such modification will take effect in the notice posted on the Sites, or sent to you by email. Your continued use of the Services or the Software will be deemed to constitute your acceptance of the changes to the User Agreement. It remains your responsibility to ensure that you are aware of the correct, current terms and conditions of the User Agreement and we advise you to check for updates on a regular basis.
  3. Permitted Participation and Compliance with Laws
    • No-one under the age of 21 ("Legally of Age") may download the Software and/or use the Services under any circumstances. Any person not Legally of Age who downloads the Software and/or uses the Services, or allows a person under the Legal Age to use his or her account, will be in breach of the terms of the User Agreement. You consent to the Company using third-party service providers to confirm your age and identity.
    • In the event that we suspect or determine that you are not Legally of Age, we reserve the right to suspend and/or terminate your account and retain all monies in such account.
    • In addition, when using the Services and/or Software, you must be located in the State of Michigan. It is a criminal offense in the State of Michigan for any individual under the age of 21 to use the Services and/or the Software, or for you to allow an individual under the age of 21 to use your account.
    • You must be physically located within the geographic bounds of the State of Michigan to place a wager. By accepting the User Agreement, you agree that your location will be monitored to ensure compliance.
    • You understand and accept that the Company is unable to provide you with any legal advice or assurances in respect of your use of the Software and/or the Services. Please consult legal counsel in the applicable jurisdiction if you have any doubts about the legality of your use of the Software and/or the Services under the laws of any jurisdiction that applies to you. You are responsible for ensuring that at all times you comply with the laws, statues and/or regulations that are applicable to you.
    • The Company does not intend to enable you to contravene applicable laws, statues and/or regulations. You represent, warrant and agree to ensure that your use of the Software and/or the Services will comply with all applicable laws, statutes and/or regulations. The Company shall not be responsible for any illegal or unauthorized use of the Software and/or the Services by you.
    • The Company reserves the right to request proof of age at any stage, to verify that persons not Legally of Age are not using the Services. The Company may terminate your account and/or exclude you from using the Software or the Services if proof of age is not provided by you or if the Company suspects that you are not Legally of Age. The Company reserves the right to withhold any funds in your account until your age is verified.
    • You consent to us confirming your age and identity. We reserve the right to verify your registration details, such as name, address, age, and/or payment methods used, at any time (and for any reason), by requesting certain documents. These documents shall typically include an identity card, passport, driver’s license, social security number (SSN), proof of address such as a utility bill, and proof of your payment method, and can be uploaded through the Cashier. If deemed necessary, we may request that the said document copies are notarized, meaning that the documents are stamped and attested by a Public Notary. In the event our requests for documents are not completed by the user, the Company may at its sole discretion terminate the account, and withhold any funds that are present therein. Should the documents fail our internal security checks – for example, if we suspect that they have been tampered with, or are in any way provided to mislead or misrepresent – we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings with regards to these documents.
    • When you use the Sites you may be required to provide us with certain information regarding your source of funds, financial standing, occupation and/or other similar details. We reserve the right to restrict your account including without limitation the amount you may deposit into the account based on the information you provide, or if such information is not provided by you. We shall not be liable to you for any losses which you incur prior to any such restriction being set.
    • We reserve the right to perform background checks on any member and/or request any relevant documentation, for any reason, including (but not limited to) any investigation into the identity of the member, any credit checks performed on the member, or any enquiries into the member's personal history. The basis for such investigations will be dependent on the specific case, but could include (but is not limited to) verification of the member’s registration details, such as the name, address and age, occupation, verification of the member’s financial transactions, financial standing, and/or gaming activity. The Company is under no obligation to advise the member of such an investigation taking place. Such activities may include the use of specific third party companies, who perform the investigations as required. The Company may decide at its sole discretion to terminate a user’s account, and withhold all funds in such account, on the basis that such an investigation provides a negative or uncertain conclusion.
    • You must not use the Sites, Services and/or the Software if you are:
      • An excluded person or voluntarily-excluded person.
      • An individual who is under the age of 21.
      • An employee of, or appointee to, the MGCB.
      • An employee of the Company unless using a test account under R 432.739a.
      • An employee of an internet sports betting platform provider which provides services to the Sites unless using a test account under R 432.739a.
      • An employees and appointee of a tribal gaming regulatory agency with jurisdiction over internet gaming being operated under such tribe’s gaming ordinance and the Indian gaming regulatory act, 25 USC 2701 to 2721.
      • Occupational licensees and applicants. Occupational licensees and applicants shall not place wagers with the sports betting operator or internet sports betting platform provider for which they are employed or for which they had to qualify.
      • An individual not in an authorized location to make a wager.
      • An individual placing an internet sports betting wager on behalf of another.
      • An individual with access to non-public/exclusive information related to an event or an individual who may impact the outcome of an event or wager type is prohibited from wagering on any event overseen by the relevant sports governing body.
      • An athlete, coach, manager, owner, and anyone with sufficient authority to influence the outcome of an event are prohibited from wagering on events overseen by the relevant sports governing body.
      • An employee of a sports governing body or its members teams are prohibited from wagering on any event overseen by the relevant sports governing body.
      • Owner of a sports governing body or member team are prohibited from wagering on any event overseen by the sports governing body or any event in which a member team of that sports governing body participates.
      • An individual (at the MGCB’s discretion) on a list provided by a team or sports governing body may be prohibited from wagering on any event overseen by the relevant sports governing body.
      • An individual wagering in violation of state, tribal, or federal law.
      • Any other prohibited person as determined by the MGCB.
      Any person who falls into any of the categories above is a “Prohibited Person”.
    • In the event that we suspect or determine that you are a Prohibited Person, we reserve the right to suspend and/or terminate your account and retain all monies in such account.
    • If a Prohibited Person accesses or attempts to access the Sites, Services and/or the Software , we reserve the right to notify the MGCB of such.
    • During their engagement period and for a period of 24 months thereafter, no officer, director, employee, consultant or agent of the Company and/or any other company within its group of companies and/or either or both of their suppliers, licensors, vendors and/or service providers (collectively and individually the “Partners”) is permitted to use the Services directly or indirectly. This restriction also applies to relatives of such persons and for this purpose 'relative' includes, but is not limited to, any of a spouse, partner, parent, child or sibling.
  4. Information Technology/Intellectual Property
    • The Company hereby grants you the non-exclusive, non-transferable, non-sub-licensable right to install and use the Software and all content derived from the Software, including, but not limited to, the copyright and all other intellectual property rights therein, in connection with the Services for your personal non-commercial use in accordance with the User Agreement. You may install the Software on a hard disk or other storage device and may make back up copies of the Software, provided that such back up copies are used only by you in connection with the Services through a computer of which you are the principal user. The Software's code, structure and organization are protected by intellectual property rights. You must not:
      1. copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivate works of the source code, or otherwise;
      2. sell, assign, sublicense, transfer, distribute or lease the Software;
      3. make the Software available to any third party through a computer network or otherwise;
      4. export the Software to any country (whether by physical or electronic means); and/or
      5. use the Software in a manner prohibited by applicable laws and/or regulations.
        (collectively and individually the "Prohibited Activities").
      You will be solely liable for any damage, costs and/or expenses arising out of and/or in connection with the commission of any Prohibited Activities. You shall notify the Company immediately upon becoming aware of the commission by any person of any of the Prohibited Activities and shall provide the Company with reasonable assistance with any investigations it may conduct in light of the information provided by you in this respect.
    • The brand names relating to the Sites and any other trademarks, service marks and/or trade names used by the Company either on its own behalf or together with any company within its group of companies or any of its or their licensors shall hereinafter collectively and individually be referred to as the "Trade Marks". The Trade Marks are the trademarks, service marks and/or trade names of the Company, any company within its group of companies and/or its or their licensors and these entities reserve all rights to such Trade Marks. In addition to the rights in the Trade Marks, the Company, any company within its group of companies and/or its or their licensors own the rights in all other content, including but not limited to the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text available via the Software or on the Internet (the "Sites Content") and the Sites Content is protected by copyright and/or other intellectual property rights. You hereby acknowledge that by using the Services or the Software you obtain no rights in the Trade Marks or the Sites Content and you may only use the same in complete accordance with the User Agreement.
  5. Your Representations and Undertakings
    In consideration of the rights granted to you to use the Services and the Software, you represent, warrant, covenant and affirm that:
    • You are Legally of Age as defined in the User Agreement, you are of sound mind and that you are capable of taking responsibility for your own actions.
    • You will only use the Services and/or Software when physically located in the State of Michigan.
    • All details provided by you to the Company either during the registration process and/or at any time thereafter, including as part of any payment deposit transaction and/or with regards to your occupation details are true, current, correct and complete and match the name(s) on the credit/debit card(s) and/or other payment accounts to be used to deposit or receive funds in your account. Without derogating from the aforementioned, should you use a credit/debit card and/or any other form of payment which is not in your private and personal name, we will presume that you have received complete and sufficient consent from the rightful owner and/or the person whom name is used on such payment instrument to make use of such payment instrument for the purposes herein, prior to your engagement with us. We shall not be obligated in any manner to examine such consent and shall bear no responsibility with respect to your representations hereunder.
    • You will promptly notify us of any changes to details previously provided by you to the Company which includes but is not limited to your source of funds, financial standing, occupation and/or other similar details. From time to time you may be requested to provide us with certain documents to verify the details of the credit card used by you to deposit money to your account. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the credit card previously used by you. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, you will be in breach of the User Agreement and we reserve the right to terminate your account immediately and/or prevent you from using the Software or the Services, in addition to any other action that we may choose to take.
    • Your account with the Company is solely for your benefit. You shall not allow any third party (including a relative) to use your account, password and/or identity to access or use the Services and/or the Software and you shall be fully responsible for any activities undertaken on your account by a third party. You will not reveal your account username and/or password to any person and you shall take all steps to ensure that such details are not revealed to any person. You shall inform us immediately if you suspect that your account is being misused by a third party and/or any third party has access to your account username and/or password so that we may investigate such matter, and you will cooperate with us, as we may request, in the course of such investigation.
    • You are responsible for the security of your username and/or password on your own PC or internet access location. If this username-password combination is “hacked” from your computer, due to any viruses or malware that is present on the computer that you access your account with, this is your responsibility. You should report any possible hacking attempts or security breaches from your computer terminal immediately to the Company.
    • You have verified and determined that your use of the Services does not violate any laws and/or regulations of any jurisdiction that applies to you.
    • With respect to substantiating your physical location, you will comply with all of our requirements.
    • You fully understand the methods, rules and procedures of the Services and Internet gambling in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts and/or display any conduct that damages the reputation of the Company.
    • You are fully aware that there is a risk of losing money when gambling by means of the Services and you are fully responsible for any such loss. You agree that your use of the Services is at your sole option, discretion and risk. In relation to your gambling losses you shall have no claims whatsoever against the Company, any other company within its group of companies, the Partners and/or their respective directors, officers and/or employees.
    • You acknowledge that the Software includes features provided by third parties which may be installed on your device as part of the Software and which may be automatically updated from time to time.
    • You shall use the Sites, the Services and/or the Software in complete accordance with the terms and conditions of the User Agreement, as amended from time to time, and you shall abide by all of the rules and/or instructions for placing bets on events that are offered through the Services.
    • You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings paid to you.
    • You acknowledge and agree that the Company may seek to publish the amounts you have won alongside your username on the Sites and/or through social networks for promotional purposes. We will not publish such information however without first having obtained your specific approval to do so. Full terms and conditions of our social network promotions are available here. Certain games may also require the display of your username and the amounts that you have won or points you have accumulated to function properly (for example in-game leader boards). You agree that we may use your username and the amounts won as part of such in-game functionality without seeking further consent.
    • You are solely responsible for any telecommunications networks and/or Internet access services and other consents and permissions required in connection with your use of the Software and the Services.
    • You shall use the Services and/or the Software only in good faith towards both the Company and other persons using the Services. In the event that the Company has reasonable suspicion that you have been using the Services and/or the Software in bad faith the Company shall have the right to terminate your account with the Services and any other accounts you may hold with the Company and the Company shall be entitled to retain all monies therein. You hereby expressly waive any future claims against the Company in such regard.
    • You acknowledge and agree that we offer progressive jackpots for certain games. A ‘progressive jackpot’ is a jackpot which increases in size as a result of contributions taken from wagers made by players. We may decommission a progressive jackpot at any time (including without limitation before the jackpot is won in certain circumstances). In the event that we decommission a progressive jackpot, we will seek to redistribute contributions to the decommissioned progressive jackpot back to the players who have contributed to such progressive jackpot or transfer the contributions to the decommissioned jackpot to a similar progressive jackpot which is still active. We may notify you of a decommissioning of a progressive jackpot by posting a notice on the Sites or by notifying the players who have contributed to the decommissioned progressive jackpot by email.
    • You consent to the Company and/or the MGCB monitoring and/or recording your wagering communications and geographic location information at all times. In addition you agree that the MGCB, the Company, any company within its group of companies and/or the Partners with have no liability to you in relation to the monitoring and/or recording your wagering communications and geographic location.
    • You acknowledge that “live” TV events and other broadcasts may be delayed, resulting in other players possessing more up to date information in relation to the broadcasted events.
    • You shall not engage in any screen scraping, web scraping or otherwise collecting or extracting (manually or via automated processes) third party data from the Sites for any purpose.
    • You shall not use any automated computerized software or other equivalent mechanism, such as a "bot", to engage in play.
  6. Prohibited Uses of the Sites and Services
    • Illegal Funds and/or Unlawful Activities: You declare that the source of funds used by you for gambling on the Sites is not illegal and/or that you will not use the Services in any way as a money transfer system. You will not use the Services for any unlawful or fraudulent activity and/or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you (in particular, the laws of the State of Michigan). If the Company has a reasonable suspicion that you may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of the User Agreement, your access to the Services may be terminated immediately and/or your account blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in your account. In addition to terminating your access to the Services and/or blocking your account, the Company reserves the right to prevent you from accessing any of the Company's other websites or servers, or accessing any other services offered by the Company. The Company shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions (together "Interested Third Parties") of your identity and of any suspected unlawful, fraudulent or improper activity and you will cooperate fully with the Company to investigate any such activity.
    • Circumvention: We have developed and employ sophisticated proprietary technology intended to seek out and identify users making fraudulent and/or unlawful use of the Services and/or Software. You shall not break into, access and/or attempt to break into or access or otherwise circumvent the Company's security measures. If, the Company believes, in its sole discretion, that you are in breach of this clause, the Company may terminate your access to the Services immediately and/or have your account blocked and the Company is under no obligation to refund to you any funds that may be in your account. The Company may inform Interested Third Parties of your breach of this clause.
    • Intentional Disconnection: You are not allowed to intentionally disconnect while wagering on the Sites. We have developed and employ elaborate methods which enable us to seek out and accurately identify users who carry out an intentional disconnection while wagering. If, in the Company's sole discretion, you are in breach of this clause, the Company may terminate your access to the Services immediately and/or have your account blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in your account. In addition to terminating your access to the Services or blocking your account, the Company reserves the right to prevent you from accessing any of the Company's other websites or servers, or accessing any other services offered by the Company and/or any other company within its group of companies.
  7. Your Account
    • Your account is for your sole personal use only and shall not be used for any professional, business or commercial purpose.
    • We take no responsibility for any third party access to your account and under no circumstances shall the Company, any company within its group of companies and/or the Partners be liable for any losses incurred by you as a result of misuse of your password by any person or for any unauthorized access to your account and all transactions where your user name and password have been entered correctly will be regarded as valid, whether or not authorized by you.
    • Monies held in your account shall not accrue any interest.
    • You may set any of limits detailed in the Patron Protection Page. When winnings are released into your bankroll may affect the calculation of such limits you have set.
    • You have the ability to suspend your Account for a period no less than 72 hours and during such period of suspension you will not be able to make any deposits, changes to your account and place any bets.
    • If you do not log in to your account for a consecutive period of 36 months, your account will be considered a "dormant account" and we shall close such account. We will contact by email 60 days prior to your account becoming dormant. If you do not log into your account within 60 days of us sending such email, the funds in your account shall be considered as abandoned by you and the cashable funds in the dormant account will be submitted to the Michigan Department of Treasury.
    • The Company may, at any time, set off any positive balances in your account against any amount owed by you to us. By way of example, in the event that following the settlement of a bet in your account in relation to your use of our sports betting services a resettlement is required, the Company shall be entitled to deduct from your account any required amount of money.
    • The Company may at any time restrict your account including without limitation, restricting the amount you may deposit into the account. We also reserve the right to limit or refuse any bet, stake or other wager made by you or through your account.
    • Company reserves the right to void any wager in the event of malfunction or obvious error.
    • Where the Software uses a third party application interface, not all the information relating to your past gambling activities will be displayed online.
    • If you have a child who is not Legally of Age, you must take special care to ensure that they do not access the Services via your devices.
    • Account Security: It is your responsibility to configure your account’s auto-lock feature to protect your account from unauthorized use. We provide you with tools to aid you in identifying any unauthorized use of your account with the Sites:
      1. You can generate an Account Statement Report from the My Account Area (click on User Icon to get there) which will provide you with information with respect to your account for the past six months. If you wish to receive information with respect to your account for the past 24 months please contact us at support-mi@sisportsbook.com.
      2. You can view the last time your account was logged into via the Lobby of the Sites.
      3. In the event that you believe or suspect that there has been any unauthorized access or use of your account, you will be able to receive the IP address of the last log in to your account by contacting support-mi@sisportsbook.com.
  8. Substantiating Your Location
    • We reserve the right to monitor the location of the device which you utilize to access the Services is located.
    • The device substantiation, relies on WiFi or GPS signals to determine where your device is located, as a result the device which you use to access the Services must have WiFi or GPS capability. However, if you are using mobile device, cellular internet connection may be sufficient for determining your location.
    • If your device does not possess WiFi or GPS capability or the WiFi or GPS has been inactivated, you will not be able to use the Services for wagering. However, if you are using mobile device, cellular internet connection may be sufficient to use the Services.
    • Please see here for further terms with respect to substantiating your location.
  9. Payment Transactions and Payment Fraud
    • Each user of the Service is fully responsible for paying all monies owed to the Company. You agree that you will not make or attempt to make any charge-backs, and/or deny or reverse any payment that you have made and you hereby agree that you will reimburse the Company for any charge-backs, denial and/or reversal of payments you make and any loss suffered by the Company as a consequence thereof. The Company may, at its sole discretion, cease to provide the Services or withhold payment to certain users and/or to users paying with certain credit cards.
    • We reserve the right to run credit checks on all users with third party credit agencies, on the basis of the information provided to us on registration.
    • We reserve the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Services. To the extent that they do not conflict with the terms of the User Agreement, you agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions.
    • In the case we have reasonable suspicion that a fraudulent payment is being made or received, including use of stolen credit cards, and/or any other fraudulent activity (including any charge-back or other reversal of a payment), we reserve the right to block or terminate a user's account, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. However, under no circumstances shall the Company be liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.
    • Our expectation is that our members will deposit in order to actively play with their own funds. On accounts where this does not seem to be the case, we reserve the right to enforce a wagering amount on your deposited funds, before allowing any withdrawal from said account. This wagering amount will be a multiplication of the total deposited funds, which we will specify depending on the case (for example 1 x the deposited amount). We reserve the right to require this wagering to be performed in specific bets, markets and/or events, and/or to exclude certain low risk bets, at our discretion.
    • We reserve the right to charge you fees for handling your deposits and withdrawals to and from your account as may be detailed in the "Cashier" from time to time. Please note that payment processors may charge you a fee with respect to your deposits and withdrawals and we shall have no liability for such.
    • We may block or close your account if we have reasonable grounds to believe you have used or attempted to use someone else’s payment method and/or that person has entered into a self-exclusion agreement with us.
    • Withdrawal requests are processed within one hour from the time of request. During this time, you may cancel your withdrawal request from within the Cashier. After this time the status of your withdrawal request will change to "processed". The withdrawal payment time frame is depending on the chosen payment method. For further information on the Withdrawal Payment Time Frames, please see here.
  10. Bonuses
    • All promotions, bonuses or special offers are subject to promotion-specific terms and conditions and any complimentary bonus credited to your account must be used in adherence with such terms and conditions. Notwithstanding the modification provisions in Section 2, we reserve the right to withdraw or amend any promotion, bonus or special offer at any time including any terms and conditions thereof.
    • In the event that the Company has reasonable suspicion that a user of the Service is abusing or attempting to abuse a bonus, offer or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus, offer or promotion, or rescind any policy with respect to that user, either temporarily or permanently, terminate that user's access to the Services, block that user's account and/or withhold all funds in such user’s account.
    • Unless the otherwise stated, all users of the Services shall be entitled only to one welcome bonus with the Sites.
    • Your account is made up of both Available Funds (those that can be used in any applicable game or withdrawn subject to the Withdrawal Policy and which may also be referred to on the Sites as "Cash Balance" or "Deposit Balance") and Restricted Funds (the total of bonus funds that have not yet met the wagering requirement and any winnings associated with such bonus funds and which may also be referred to on the Sites as "Bonus Balance").
      Please note that your deposit may not reach your account immediately, but make take a number of days until such deposit is processed by your payment processor and reaches your account. Until such time, such deposit shall not be considered as Available Funds.
    • If you have both Available Funds and Restricted Funds in your account, the next wager you make will use Restricted Funds first. Available Funds will only be used once your Restricted Funds balance is zero. The foregoing will not apply to your use of Free Bet Tokens, free spins, free play and jackpot vouchers which you can use at any time.
    • In the event that the Company has reasonable suspicion that you have been taking unfair advantage of the Company's welcome bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on any Sites owned and/or operated by the Company, the Company shall have the right to block or terminate your accounts with the Company and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.
    • If we have reasonable suspicion that an account or group of accounts are operating systematically – for example employing specific wagering techniques or wagering as a group, the Company shall have the right to block or terminate all accounts and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.
    • You may request the removal of a bonus from your account, but please be aware that this removal may include any winnings gained from such bonus.
    • Please be advised that the 'confirm your ID' bonus is issued at the Company's discretion and therefore may not be available for all members who verify their identity with us. Notwithstanding the modification provisions in Section 2, we reserve the right to remove this bonus offer at any time. Certain criteria will be taken into consideration when determining which members will receive the verification bonus, such as deposit amount, deposit payment type, and other details of the account. Please contact support-mi@sisportsbook.com if you require further information on this specific bonus offer, and the eligibility of your account for it.
  11. Obligations of the Company
    • The Company has no obligation to check whether users are using the Services in accordance with the User Agreement, as updated from time to time.
    • Under no circumstances shall the Company be obligated to investigate and/or pursue any complaints made by a player against any other person using the Services or to take any other action in connection therewith, or take any action against a person for any reason, including without limitation for violating the terms of the User Agreement. The Company may, at its sole discretion, decide to take appropriate action against any person it suspects of engaging in any unlawful behavior or otherwise violating the terms of the User Agreement, but is under no obligation to do so.
    • The Company has no obligation to maintain account names or passwords. If you misplace, forget or lose your account name or password because of anything other than the Company's negligence, the Company shall not be liable.
  12. NO WARRANTY
    • THE SERVICES AND THE SOFTWARE ARE PROVIDED "AS IS". THE COMPANY, ANY OTHER COMPANY WITHIN ITS GROUP OF COMPANIES AND/OR THE PARTNERS MAKE NO WARRANTY AND/OR REPRESENTATION, WHETHER EXPRESS AND/OR IMPLIED (WHETHER BY LAW, STATUTE OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS AND/OR ACCURACY OF THE SERVICES AND/OR THE SOFTWARE OR INFRINGEMENT OF APPLICABLE LAWS AND REGULATIONS. THE ENTIRE RISK AS TO THE USE, QUALITY AND/OR PERFORMANCE OF THE SOFTWARE LIES WITH YOU.
    • THE COMPANY, ANY OTHER COMPANY WITHIN ITS GROUP OF COMPANIES AND/OR THE PARTNERS MAKE NO WARRANTY THAT THE SOFTWARE AND/OR SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE AND/OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, AND/OR THAT THE SOFTWARE AND/OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES AND/OR BUGS AND/OR REPRESENTS THE FULL FUNCTIONALITY, ACCURACY, RELIABILITY OF THE MATERIALS AND/OR AS TO RESULTS OR THE ACCURACY OF ANY INFORMATION OBTAINED BY YOU THROUGH THE SERVICES.
    • A MALFUNCTION VOIDS ALL PAYS. IN THE EVENT OF SYSTEMS AND/OR COMMUNICATIONS ERRORS AND/OR MALFUNCTIONS, BUGS AND/OR VIRUSES RELATING TO ACCOUNT SETTLEMENT AND/OR OTHER ELEMENTS OF THE SERVICES AND/OR RESULTING IN LOSS OF DATA AND/OR WINNINGS AND/OR BONUSES AND/OR ANYTHING ANALAGOUS THERETO BY YOU AND/OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT AND/OR SOFTWARE, THE COMPANY SHALL IN NO WAY BE LIABLE TO YOU AND THE COMPANY SHALL VOID ALL EVENTS IN QUESTION AND/OR PAYMENTS (WHENEVER SUCH SYSTEMS AND/OR COMMUNICATIONS ERRORS AND/OR MALFUNCTIONS, BUGS AND/OR VIRUSES ARE DISCOVERED) IN REALTION THERETO AND/OR MAY TAKE ANY OTHER ACTION TO CORRECT SUCH ERRORS EXCEPT THAT THE COMPANY IS NOT REQUIRED TO PROVIDE ANY BACK UP NETWORK AND/OR SYSTEMS OR SIMILAR SERVICES.
    • IF YOU RECEIVE ANY WINNINGS OR BONUSES (OR ANY OTHER SIMILAR BENEFIT) (“BENEFITS”) AS A RESULT OF ANY ERROR MADE BY US OR ON OUR BEHALF (WHETHER TECHNICAL OR MANUAL) IN CALCULATING, ALLOCATING OR DISTRIBUTING BENEFITS, WE MAY VOID THE BENEFITS AND, TO THE EXTENT THAT YOU HAVE ALREADY RECEIVED OR BEEN CREDITED WITH A PAYMENT IN RESPECT OF THE SAME, YOU WILL REPAY THAT AMOUNT TO US OR WE MAY DEDUCT IT FROM YOUR ACCOUNT.IN THE EVENT THAT YOUR LOCATION IS NOT CORRECTLY SUBSTANTIATED, THE COMPANY, ANY OTHER COMPANY WITHIN ITS GROUP OF COMPANIES AND/OR THE PARTNERS SHALL HAVE NO RESPOSIBILITY OR LIABILITY WHATSOEVER FOR ANY LOSSES WHATSOEVER WHICH YOU SUFFER AS A RESULT OF YOUR LOCATION NOT BEING CORRECTLY SUBSTANTIATED. IN ADDITION, YOU AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY LOSSSES WHICH YOU SUFFER IN RELATION TO YOUR LOCATION NOT BEING CORRECTLY SUBSTANTITAED.
    • THE COMPANY, ANY OTHER COMPANY WITHIN ITS GROUP OF COMPANIES AND/OR THE PARTNERS SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET SERVICE PROVIDER OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED TO GAIN ACCESS TO THE SERVER THAT HOSTS THE SITES.
  13. Limitations of Liability
    • You agree that you are free to choose whether to use the Services and do so at your sole option, discretion and risk.
    • The Company, any other company within its group of companies and the Partners shall not be liable to you or any third party in contract, tort, negligence, and/or otherwise, for any loss and/or damage whatsoever arising from and/or in any way connected with your, and/or any third party's, use of the Software and/or the Services, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits (including loss of or failure to receive anticipated winnings), business interruption, loss of business information, and/or any other pecuniary and/or consequential loss (even where we have been notified by you of the possibility of such loss and/or damage).
    • The Company any other company within its group of companies and the Partners shall not be liable in contract, tort and/or otherwise, for any loss and/or damage whatsoever arising from and/or in any way connected with your use, of any link contained on the Sites. The Company and/or any company within its group of companies is not responsible for the content contained on any Internet site linked to from the Sites or via the Services. You confirm that the Company any other company within its group of companies and the Partners shall not be liable to you or any third party for any modification to, suspension of or discontinuance of the Software and/or the Services.
    • Nothing in the User Agreement will operate so as to exclude any liability of the Company for death or personal injury that is caused by the Company's negligence.
    • You agree that, in the event that the Software and/or Services fails to operate correctly as a result of, but not limited to, any delay or interruption in operation or transmission, any loss or corruption of data or communication or lines failure, any person's misuse of the Sites or its contents or any error or omission in content or any other factors beyond our control:
      1. the Company, any company within its group of companies and/or the Partners will not be responsible for any loss, including loss of winnings, that may result; and
      2. if any such errors result in an increase in winnings owed and/or paid to you, you shall not be entitled to the winnings falling within such increase. You shall immediately inform the Company of the error and shall repay any winnings credited to your account in error to the Company (as directed by the Company) or the Company may, at its discretion, deduct an amount equal to those winnings from your account or set off such amount against any money owed to you by the Company.
  14. Breach of these terms and conditions
    You agree to fully indemnify, defend and hold the Company, any company within its group of companies, the Partners and/or their respective officers, directors and/or employees harmless immediately on demand from and against all claims, demands liabilities, damages, losses, costs and/or expenses, including legal fees and/or any other charges whatsoever, howsoever caused, that may arise as a result:
    1. of any breach of the User Agreement by you;
    2. violation by you of any law or the rights of any third party;
    3. use by you of the Services and/or Software or use by any other person accessing the Services and/or Software using your user identification, whether or not with your authorization; and/or
    4. acceptance of any winnings.
    In addition to any other remedy available, if you breach any of these terms and conditions of the User Agreement or the Company has reasonable grounds for suspecting that you have breached the terms and conditions of the User Agreement, in addition to any other remedies available to the Company, your winnings may be forfeited at the discretion of the Company and the Company may retain any positive balance then existing in your account on account of any damages or other amounts owed by you to the Company pending investigation and/or the conclusion of any legal proceedings. Failure to comply with the User Agreement may also result in disqualification, account closure and/or legal action being taken against you.
  15. Disputes
    • You accept and agree that a random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software (as installed and operated by your hardware) conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence.
    • You understand and agree that (without prejudice to your other rights and remedies) the Company records shall be the final authority in determining the terms of your use of the Services.
    • You hereby undertake to raise such claims or disputes with the customer service department at support-mi@sisportsbook.com and to provide the Company with all the relevant information or evidence which the Company reasonably requires to review your claim or dispute.
    • The Company’s support team will review your claim and provide you with a response within 10 days of receiving your complaint, your claim or dispute.
    • If you do not agree with the Company’s decision, you should contact our Support Manager to appeal the Company’s decision and provide the Company with all the relevant evidence in relation to your appeal promptly.
    • The Support Manager will re-review your claim or dispute and provide you with the Company’s final and binding decision within 15 days.
    • If the claim or dispute is not resolved to your satisfaction after all reasonable means to resolve the complaint or dispute with the Company have been exhausted, you may file the complaint with the MGCB at https://patroncomplaint.mgcb-apps-prod.state.mi.us/LandingPage.
  16. Duration and Termination
    • The User Agreement shall come into force immediately upon your completion of the registration process with the Company and shall continue in force unless and until terminated in accordance with its terms.
    • We may terminate the User Agreement and your account (including your username and password) immediately without notice:
      1. if for any reason we decide to discontinue to provide the Services in general or specifically to you;
      2. if we believe that you have breached any of the terms of the User Agreement;
      3. if your use of the Services has been in any way improper or breaches the spirit of the User Agreement; or
      4. if your account is associated in any way with any existing account that has been terminated for breach of the User Agreement. If your account is associated with, or related to, existing blocked accounts, we may terminate your account, irrespective of the nature of this relationship, and the registration details provided on said accounts.
      5. for any other reasonable grounds we see fit.
    • Save for as otherwise provided herein, on termination of the User Agreement any balance in your account will be returned to you within a reasonable time of your request, subject always to our right to deduct any amounts owed by you to us.
    • You may terminate the User Agreement and your account (including your username and password) at any time by sending an email to us at support-mi@sisportsbook.com, such termination to take effect upon the Company terminating your account (including username and password), which shall occur within 7 calendar days after receipt by the Company of your email, provided that you shall remain responsible for any activity on your account between sending us an email and the termination of your account by the Company.
    • On termination of the User Agreement you shall:
      1. discontinue the use of the Software and the Services;
      2. pay all amounts due and owing to the Company; and
      3. remove and permanently delete the Software from your computer equipment and destroy all related documentation in your possession, custody, power or control.
    • The right to terminate the User Agreement given by this clause shall not prejudice any other right and/or remedy of either party in respect of the breach concerned (if any) and/or any other breach.
    • Upon the termination of the User Agreement for any reason, except as otherwise provided in the User Agreement and subject to any rights or obligations which have accrued prior to termination, neither party shall have any further obligation to the other under the User Agreement.
    • In the event of our termination of the User Agreement on account of your breach of the Agreement, the Company will be under no obligation to refund to you any funds that may be in your account and you shall have no claims against the Company in such regard.
    • If you have previously had any issue with gaming addiction, financial difficulty, or any other such issue accounted for under our “Patron Protection” procedure, it is your responsibility to refrain from opening new accounts whilst such issue is in place. For example, if you have previously been blocked for a gaming addiction with any brand operated by the Company, it is your obligation to refrain from opening new accounts in any of the brands operated by the Company. We are not obligated to refund to you any deposits or funds from the account that you opened whilst such issue was in place.
  17. General
    • If any part of the User Agreement shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the rest of the User Agreement and shall not affect the validity and enforceability of any of the remaining provisions of the User Agreement. In such cases, the part deemed invalid or unenforceable shall be construed in a manner consistent with applicable law to reflect, as closely as possible, the original intent of the parties.
    • No waiver by us of any terms of the User Agreement shall be construed as a waiver of any preceding or succeeding breach of any terms of the User Agreement.
    • Unless otherwise expressly stated, nothing in the User Agreement shall create or confer any rights or any other benefits to third parties.
    • Nothing in the User Agreement shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship and/or any other form of joint enterprise between you and us.
    • The User Agreement contains the entire agreement between the Company and you relating to your use of the Software and the Services and supersedes any and all prior agreement between the Company and you in relation to the same. You confirm that, in agreeing to accept the User Agreement, you have not relied on any representation save insofar as the same has expressly been made a representation by the Company in the User Agreement.
    • The Company reserves the right to transfer, assign, sublicense or pledge the User Agreement, in whole or in part, without your consent: (i) to any entity within the same corporate group as the Company, or (ii) in the event of a merger, sale of assets or other similar corporate transaction in which the Company may be involved in. You may not transfer, assign, sublicense or pledge in any manner whatsoever any of your rights or obligations under the User Agreement.
    • Subject to applicable laws and regulation, the Company may outsource any or all of the Services it provides under the User Agreement to third parties.
    • In the User Agreement, "you" or "your" or "user" “member” or “player” means any person who uses the Services or the Software under the User Agreement. Unless otherwise stated, "we", "us" or "our" refers to the Company.
    • Nothing in the User Agreement shall be construed so as to grant you any security interest whatsoever over the assets of the Company, including for the avoidance of doubt on any amounts standing to the credit of your account.
  18. Chat Feature
    As part of your use of the Service the Company may provide you with a chat facility via which you will be able to communicate with other users of the Service. The Company reserves the right to review the chat and to keep a record of all statements made on such facility. Your use of the chat facility you is subject to the following rules:
    • You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred and/or profanity.
    • You shall not make statements that are abusive, defamatory and/or harassing or insulting to other users of the Service.
    • You shall not make statements that advertise, promote and/or otherwise relate to any other online entities.
    • You shall not make statements about the Company, any other company within its group of companies, the Sites, the Partners and/or any other Internet site connected to the Company that are untrue and/or malicious and/or damaging.
    In the event of your breaching any of the above provisions relating to the chat facility, the Company shall have the right to remove your chat privilege or even temporarily or permanently terminate your account. Upon such termination the Company shall refund to you any funds which may be in your account over and above any amount which may be owing to the Company at such time (if any).
    PLEASE NOTE: When using the chat facility any personally identifiable information that you submit, can be read, collected, or used by other users of the same chat facility and could be used by third parties to send you unsolicited messages. The Company is not and shall not be responsible for the personally identifiable information that you choose to submit via the chat facility.
  19. Customer Service Department and Special Promotions
    • For service quality assurance calls made by you to the customer service department may be recorded.
    • You hereby expressly consent to the Company using the contact details provided by you on registration to occasionally contact you directly in relation to your use of the Services or any other products or services offered by the Company, its partners or affiliates from time to time.
    • The Company will not tolerate any abusive behavior exhibited by users of the Service to the Company's employees. In the event that the Company, in its sole discretion, deems that your behavior, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Company's employees, the Company shall have the right to block or terminate your account with the Company and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.
    • The Company may, from time to time, offer you special promotions. These promotions may be notified to you by various means, including but not limited to (i) email, (ii) telephone, (iii) SMS and (iv) additional windows opening from within the Software. Promotions begin at 00:00 and end at 23:59 EST (as applicable) on specified dates, unless stated otherwise in the promotion's Terms & Conditions.
    • We will provide you with an opt-out option in relation to various types of communications from the Company and should you choose to opt-out from communications the Company shall respect your wishes in such regard.
  20. Uninstall and Shortcut Additions
    If you are using the download form of the Software and wish to have it uninstalled you will be able to do so via your device.
  21. Minimum Hardware Requirements
    To use the Services you will need to use the online version of the Services.
    The minimum recommended specifications are:
    • For PC:
      • OS: Windows 7 Home Basic
      • CPU: Pentium 1.8 GHz (or AMD equivalent)
      • RAM: 760 Mb
      • HD: 300 Mb available
    • For Mac, which shall be applicable upon Company's sole discretion:
      • OS: Mac OS X 10.6.8
      • CPU: 2.4 GHz Intel Core 2 Duo
      • Memory: 4GB DDR2 667 MHz
    Supported Browser Requirements:
    • Latest Chrome, Firefox and Edge browser versions on PC.
    • Latest Safari version on Mac.
    • In relation to the mobile application on the iPhone and iPad, we support version iOS 9.1 and above.
    • In relation to the mobile application on the Android operating system the minimum requirements are:
      • ARMv7 processor with vector FPU, minimum 550MHz, OpenGL ES 2.0, H.264 and AAC HW decoders
      • Android™ 6 and above
      • 1GB of RAM
    Please note that we may discontinue support for outdated versions of the abovementioned hardware or software at our sole discretion.
  22. Player Disconnection
    Casino Games
    1. In the event that the Live Casino is disconnected as a result of unsuitable hardware, software or connection configurations on your part, we shall not be liable to refund you any monies and we shall not be liable for any losses including without limitation any loss of winnings.
    2. Without derogating from the thirteenth bullet point in Section 5, the third bullet point in Section 6, Section 12 and Section 22.1 above, the following will apply in the event that you are disconnected from the server while playing a casino game:
      1. Casino Games Except For Live Roulette, Live Baccarat, Live Blackjack and Live Poker
        1. If no further action is required from you to complete the game, the game’s result will be decided by the random number generator. After you reconnect to the server, you can view the game’s final outcome by clicking on “My Account”, and then selecting “My History”.
        2. If you are required to take further action, the random number generator will not automatically determine the final outcome. Upon your reconnection to the server, you can continue to play the game from the point immediately prior to the disconnection.
          You have 8 weeks from your disconnection from the casino game to complete the game. If you have not completed the game by the end of the 8 week period, the game will then automatically terminate and any bets made by you relating to such game will be deducted from your account.
      2. Live Roulette and Live Baccarat
        If a disconnection occurs from a game round, any placed bets remain valid and are settled in your absence. Upon reconnecting, you are able to view bet outcomes in the History window.
      3. Live Blackjack and Poker
        If a disconnection occurs from a game round while betting time remains, any bets placed will be void and the bets will be returned to you. If you are disconnected after betting is closed, placed bets remain valid and are settled in your absence. Upon reconnecting, You are able to view bet outcomes in the History window.

    Sports Betting
    1. Without derogating from the thirteenth bullet point in Section 5, the third bullet point in Section 6 and Section 12 above, should disconnection occur after the Place Bet Button is pressed but: (i) before the bet confirmation has been displayed; or (ii) while a bet countdown is in progress; following reconnecting to our network, you will be able to see whether or not your bet has been accepted in part or full, in the sportsbook bet history table.
  23. Jackpot Winnings
    The Company reserves the right, to review your jackpot win to ensure its validity for a period of up to 5 business days.
  24. Governing Law; Forum Selection; Waiver of Jury Trial
    The User Agreement and the relationship between the parties shall be governed by, and interpreted in accordance with, the laws of Michigan and you irrevocably submit, for the benefit of the Company, to the exclusive jurisdiction of the federal and state courts located in the State of Michigan to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by, the User Agreement or otherwise arising in connection with the User Agreement or the subject matter hereof.
    TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW WHICH CANNOT BE WAIVED, EACH PARTY TO THIS AGREEMENT HEREBY WAIVES, AND COVENANTS THAT IT WILL NOT ASSERT (WHETHER AS PLAINTIFF, DEFENDANT OR OTHERWISE), ANY RIGHT TO TRIAL BY JURY IN ANY FORUM IN RESPECT OF ANY ISSUE, CLAIM, DEMAND ACTION OR CAUSE OF ACTION ARISING OUT OF OR BASED UPON THIS USER AGREEMENT OR THE SUBJECT MATTER HEREOF, WHETHER NOW EXISTING OR HEREAFTER ARISING AND WHETHER SOUNDING IN TORT OR CONTRACT OR OTHERWISE.
  25. Sports Betting
    Please carefully read the "Sports Betting Rules".

    The Company reserves the right to withhold payments or void any bet(s) with respect to an event or match, if we have reasonable suspicion or evidence that the following has occurred: (i) the integrity of the event has been questioned; (ii) the betting prices have been manipulated; or (iii) match or event rigging has taken place. Such evidence may include but not be limited to size, volume, or pattern of bets placed with the Company or any of its group companies or on any website and/or application operated by the Company or any of its group companies.
    If we reasonably believe that any suspicious betting or wagering activity has occurred on your account, such account may be suspended by the Company until any relevant investigation is completed.
  26. Bonuses
    If we reasonably suspect that a member is abusing any of our deposit related bonuses in any way, we may choose to terminate the account, and any related accounts across our Services, and withhold any funds from such accounts. A suspicion of abuse may be based on the repeated patterns of deposit/cashout/redeposit purely intended to gain the deposit related bonus.
    If we reasonably suspect that the member is abusing our free sites and free games offers, we may choose to terminate the account, and any related accounts across our Services, and withhold any funds from such accounts. If we reasonably suspect that the member is abusing the spirit of the free games sites – for example, by playing repeatedly only with free games, or by purchasing all the tickets for a free game, we may choose to close the account, and any related accounts across our Services, and withhold any funds from such accounts.
    If we have reason to suspect that an account or group of accounts are operating systematically – for example employing specific wagering techniques or wagering as a group, the Company shall have the right to block or terminate all accounts and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.

Last updated in November, 2022


PLEASE PRINT OFF AND RETAIN A HARD COPY OF THE USER AGREEMENT FOR YOUR RECORDS.