Patron Protection Policy and Responsible Gaming

The Company or “we” “us” or “our” (as defined in the “Terms of Service”) is dedicated to providing our users with a responsible gaming environment on the Sites (as defined in the Terms of Service). Not only is it our mission to provide our members with the most entertaining gambling experience but it is also our duty to help prevent compulsive usage of and underage access to our gaming products. We are committed to responsible gaming.

If you or someone you know has a gambling problem and wants help, call or text 1-800-GAMBLER

Protection of Minors

In line with the State of Michigan’s regulations, anyone under the age of 21 (“Minors”) is forbidden to play on our Sites. In the State of Michigan, it is unlawful for any individual who is a Minor to engage in betting. Furthermore, anyone who facilitates an individual under the age of 21 to place an internet betting wager has committed a criminal offense.

You are prohibited from allowing any other individual to access or use your account on the Sites.

Nevertheless, we recognize that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect Minors from underage gambling. To ensure the safety of Minors, we recommend installing filtering software to block Minors from accessing certain websites and programs.

Below are links to some such providers and software:

Tips for parents:

Do not leave Minors unattended near your computer when the software is running. You must take special care to ensure that they do not access our services via your devices.
Protect your gambling programs with password access.
Do not allow Minors to participate in any gambling activity.
Keep your username, password and deposit method details out of the reach of children.
Educate your children about the illegality and the potential damage of underage gambling.
Limit the length of time your children spend online.
Take particular care regarding the use by minors of facilities such as mobile devices.

Unfortunately, no system is fool proof. If you know a person under the age of 21 who is registered with us, please notify our Operations Department at support-mi@sisportsbook.com.

Your Password

To change your password: Log into your account > you must select My Account (click on User Icon to get there) from the Menu > then go to “Change password” tab > enter your current password > choose your new password > answer the security question correctly > click Save Changes.
If you forget your password and you wish to reset it: Go to the login screen > select “Forgot/Change Password” > insert your email address which you use to log into your account > you will receive an email which contains a link to reset your password.

In the event that you change or reset your password on one of the Sites it shall automatically be applied to the other Sites.

Strong Authentication

You may enable “strong authentication” for added account security. You can enable “strong authentication” by going to “My Account (click on User Icon to get there)” > then go to “Personal Details” > and then open “Security”. Strong authentication will be enabled until you disable it.

In the event that you enable “strong authentication” on one of the Sites it shall automatically be applied to the other Sites and if you disable “strong authentication” on one of the Sites it shall automatically be disabled on the other Sites.

Account and Bet History

If you wish to view the results of the bets you have placed on the Sites choose “My Bets”. In order to receive reports with respect to your transaction and game play detail, select “Account Statement”.

Potential Risks Associated With Gambling

Gambling may impact your life and that of your friends and family. We have listed some examples of the risks linked gambling below:

Using gambling to divert attention from problems and stress.
Increased stress and anxiety.
Using gambling as an escape from problems.
Hiding gambling away from others.
Chasing losses.
Using gambling to provide an adrenaline rush.
Not being able to stop gambling.
Neglecting your family and friends.

Advice and Help

If you or someone you know is experiencing the addiction of compulsive gambling, you may seek help and advice from:

The National Council on Problem Gambling or call 1-800-GAMBLER
The Michigan Gaming Control Board

Preventing Compulsive Gambling

We recognize that while most people gamble for entertainment, a small number of people can become obsessed with the potential monetary gains. We have implemented measures to help address this problem:

On the Sites you can set your Deposit Limits, Wager Limit and Time Based Limit or a combination of them (please see below)
You can Self Exclude or Take a Break through the Sites (please see below)
You can Self Exclude through the Michigan Gaming Control Board

Remember:

Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
There are no formulas that guarantee winnings.
Make sure that the decision to gamble is your choice.
Never try to chase your losses.
Check the amounts you spend on a regular basis in the Cashier.
Like many things, what is enjoyable in moderation can be disastrous in excess.

Play Responsibly - Setting Limits

We provide you with tools so that you can manage your gambling. Please note that we may also impose limitations on your gambling. In such event the more restrictive limitation will apply.

If you set, increase or decrease a limit on one of the Sites it will also automatically apply to all of the other Sites.

By way of example, if you set a Deposit Limit on www.sisportsbook.com of $50 for each seven day period, you will not be able to deposit more than $50 in aggregate for each seven day period on www.sisportsbook.com, www.casino.sisportsbook.com as well as the SI Sportsbook and SI Casino applications.

1. Deposit Limits - You can set a limit as to how much you can deposit on the Sites for the following rolling time periods:

24 hours
7 days
30 days

Depending on the Deposit Limit which you have set, the Deposit Limit will be determined by reviewing the past 24 hours, 7 days or 30 days (as applicable).
In order to set the Deposit Limit or adjust the Deposit Limit which you have already set, you can use either of the following methods:
1. From the My Account Area (click on User Icon to get there) click Responsible Gaming Tab> click Deposit Limits
2. From the Cashier Page> click your avatar> click Personal Limits.
Unless you adjust the Deposit Limit or remove the Deposit Limit, the Deposit Limit which you have set will automatically renew.
Increasing and Decreasing Any of Your Deposit Limits: If you decrease any of the Deposit Limits which you have set, such decrease will be applied immediately. If you increase any of the Deposit Limits which you have set, the increase will come into force 24 hours from when you have set such increase, provided you will confirm the adjustment upon your next login to the cashier after this timeframe. Pop-up notifications will be displayed.
A pop-up notification will appear when you reach the Deposit Limit which you have set. Once you have reached the Deposit Limit which you have set, you may not make any further deposits into your account.

2. Wager Limit - You can set a limit on the maximum amount you can wager on the Sites for the following periods (or a combination of the following periods):

Calendar Day
Calendar Week
Calendar Month

Time Period of the Relevant Limit
1. The Calendar Day Wager Limit: The Calendar Day Wager Limit begins at 12am on the calendar day that such Wager Limit comes into force and ends on the same calendar day at 11:59 pm.
2. Calendar Week Wager Limit: The Weekly Wager Limit begins at 12am on the Monday of the calendar week that such Wager Limit comes into force and ends on the Sunday of the same calendar week at 11:59 pm.
3. Calendar Month Wager Limit: The Monthly Wager Limit begins at 12am on first calendar day of the calendar month that such Wager Limit comes into force and ends on the final day of the calendar month at 11:59pm.
In order to set the Wager Limit or adjust the Wager Limit, from the My Account Area (click on User Icon to get there) click Responsible Gaming Tab> click Wager Limits> set/adjust the Wager Limit which applies.
Unless you adjust the Wager Limit or remove the Wager Limit, the Wager Limit which you have set will automatically renew.
Increasing and Decreasing Any of Your Wager Limits: If you decrease any of the Wager Limits which you have set, such decrease will be applied immediately. If you increase any of the Wager Limits which you have set, the increase will come into effect 24 hours from when you have set such increase, provided that you re-login to your account during this period.
A pop-up notification will appear when you reach the Wager Limit which you have set. Once you have reached the Wager Limit which you have set, you may not make any further wagers through your account.
If you request to increase any of your Wager Limits multiple times during the relevant Wager Limit period set, the latest request to increase your Wager Limit will come into effect 24 hours from when you have set such increase.

3. Time Based Limit - You can set a limit on the time you spend on the Sites per calendar day.

In order to set the Time Based Limit or adjust the Time Based Limit: From the My Account Area (click on User Icon to get there) click Responsible Gaming Tab > click Time Based Limit > insert/adjust the Time Based Limit > click Save.
Unless you adjust the Time Based Limit or remove the Time Based Limit, the Time Based Limit which you have set will automatically renew.
Initial Setting of the Time Based Limit: When you first set the Time Based Limit, such Time Based Limit will come into effect immediately.
Increasing and Decreasing Time Based Limits: If you decrease the Time Based Limit which you have set, such decrease will come into force immediately.
If you increase the Time Based Limit which you have set, the increase will come into effect 24 hours from when you set such increase, provided that you re-login to your account during this period.
A pop-up notification will appear when you reach the Time Based Limit which you have set, and you will be automatically logged-out of your account.

Take A Break and Self-Exclusion

If, at any stage, you become concerned about your gambling behavior, you can:
- Take a Break from the Sites for a period of 7 days, 14 days, 1 month, 2 months, 3 months, 5 months, or for a period of 3-180 days
- Temporary Self Exclude from the Sites for a period of one year or 5 Years
- Permanently Self Exclude from the Sites
- Self Exclude with the Michigan Gaming Control Board
Please note that if you Take a Break or Temporary Self Exclude from one of the Sites, such break or temporary self exclusion (as applicable) will automatically apply to all of the other Sites.
Take A Break
1. In order to Take A Break through the Sites, from the My Account Area (click on User Icon to get there) click Responsible Gaming Tab > click Request Self Exclusion > which will lead the player to the Cashier where you will be able to select the period that you would like to Take A Break and then click submit. You will then be logged off the Sites.
2. During the Take A Break period your account will be suspended and we will use our internal control measures to ensure you do not receive any promotional material from us. This suspension is irrevocable during the Take A Break period. Your account with the Sites will automatically re-open at the end of the selected Take A Break period. You may withdraw your remaining bankroll provided that that the funds have cleared.
Self Exclusion
Through the Sites
1. In order to self-exclude temporarily or permanently through the Sites, from the My Account Area (click on User Icon to get there) click Responsible Gaming Tab > click Request Self Exclusion > this will lead to the Cashier where you will be able to select the period that you would like to self-exclude for > then click submit. You will then be logged off from the Sites.
2. You may not place any new wagers with the Sites once you have self-excluded. However, during the self-exclusion period which you have set, you may withdraw your remaining bankroll provided that that the funds have cleared, and that the reason(s) for exclusion would not prohibit a withdrawal from your bankroll. We reserve the right to cash out your remaining bankroll provided that that the funds have cleared.
Once you have self-excluded through the Sites, we will:
1. Block your account.
2. Block any new accounts you attempt to open with the Sites when we detect them.
3. During your period of self-exclusion, we will use our internal control measures to ensure you do not receive any promotional material from us.
Through the Michigan Gaming Control Board
Players may also self-exclude with the Michigan Gaming Control Board at https://www.michigan.gov/mgcb/Resources/responsible-gambling for a period of one year or five years.

Dispute Resolution

You accept and agree that a random number generator will determine the randomly generated events required in connection with the Services (as defined in the Terms of Service) and where the result shown on the Software (as defined in the Terms of Service) (as installed and operated by your hardware) conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence.

You understand and agree that (without prejudice to your other rights and remedies) the Company records shall be the final authority in determining the terms of your use of the Services.

You hereby undertake to raise such claims or disputes with the customer service department at support-mi@sisportsbook.com and to provide the Company with all the relevant information or evidence which the Company reasonably requires to review your claim or dispute.

The Company’s support team will review your claim and provide you with a response within 10 days of receiving your complaint your claim or dispute.

If you do not agree with the Company’s decision, you should contact our Support Manager to appeal the Company’s decision and provide the Company with all the relevant evidence in relation to your appeal promptly.

The Support Manager will re-review your claim or dispute and provide you with the Company’s final and binding decision within 15 days.

If the claim or dispute is not resolved to your satisfaction after all reasonable means to resolve the complaint or dispute with the Company have been exhausted, you may file the complaint with the MGCB at https://patroncomplaint.mgcb-apps-prod.state.mi.us/LandingPage.

Push Notifications

In the event that you download any of our applications to your device or directly from the Sites to your device and you agree to receive push notifications, if you wish to stop such notifications being sent to you must do this through the relevant device or by deleting the application. However, we will stop your receipt of push notifications if you Self-Exclude from the Sites or if we received a notification from the Michigan Gaming Control Board that you are self-excluded with the Michigan Gaming Control Board.