The Company or “we” “us” or “our” (as defined in the “Terms of Service”) is dedicated to providing our users with a responsible gaming environment on the Sites (as defined in the Terms of Service). Not only is it our mission to provide our members with the most entertaining gambling experience but it is also our duty to help prevent compulsive usage of and underage access to our gaming products. We are committed to responsible gaming.
If you or someone you know has a gambling problem and wants help, call the Michigan Department of Health and Human Services Gambling Disorder Help-line at: 800-270-7117
In line with the State of Michigan’s regulations, anyone under the age of 21 (“Minors”) is forbidden to play on our Sites. In the State of Michigan, it is unlawful for any individual who is a Minor to engage in betting. Furthermore, anyone who facilitates an individual under the age of 21 to place an internet betting wager has committed a criminal offense.
You are prohibited from allowing any other individual to access or use your account on the Sites.
Nevertheless, we recognize that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect Minors from underage gambling. To ensure the safety of Minors, we recommend installing filtering software to block Minors from accessing certain websites and programs.
Below are links to some such providers and software:
Tips for parents:
Unfortunately, no system is fool proof. If you know a person under the age of 21 who is registered with us, please notify our Operations Department at email@example.com.
In the event that you change or reset your password on one of the Sites it shall automatically be applied to the other Sites.
You may enable “strong authentication” for added account security. You can enable “strong authentication” by going to “My Account (click on User Icon to get there)” > then go to “Personal Details” > and then open “Security”. Strong authentication will be enabled until you disable it.
In the event that you enable “strong authentication” on one of the Sites it shall automatically be applied to the other Sites and if you disable “strong authentication” on one of the Sites it shall automatically be disabled on the other Sites.
If you wish to view the results of the bets you have placed on the Sites choose “My Bets”. In order to receive reports with respect to your transaction and game play detail, select “Account Statement”.
Gambling may impact your life and that of your friends and family. We have listed some examples of the risks linked gambling below:
If you or someone you know is experiencing the addiction of compulsive gambling, you may seek help and advice from:
We recognize that while most people gamble for entertainment, a small number of people can become obsessed with the potential monetary gains. We have implemented measures to help address this problem:
We provide you with tools so that you can manage your gambling. Please note that we may also impose limitations on your gambling. In such event the more restrictive limitation will apply.
If you set, increase or decrease a limit on one of the Sites it will also automatically apply to all of the other Sites.
By way of example, if you set a Deposit Limit on www.sisportsbook.com of $50 for each seven day period, you will not be able to deposit more than $50 in aggregate for each seven day period on www.sisportsbook.com, www.casino.sisportsbook.com as well as the SI Sportsbook and SI Casino applications.
1. Deposit Limits - You can set a limit as to how much you can deposit on the Sites for the following rolling time periods:
2. Wager Limit - You can set a limit on the maximum amount you can wager on the Sites for the following periods (or a combination of the following periods):
3. Time Based Limit - You can set a limit on the time you spend on the Sites per calendar day.
You accept and agree that a random number generator will determine the randomly generated events required in connection with the Services (as defined in the Terms of Service) and where the result shown on the Software (as defined in the Terms of Service) (as installed and operated by your hardware) conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence.
You understand and agree that (without prejudice to your other rights and remedies) the Company records shall be the final authority in determining the terms of your use of the Services.
You hereby undertake to raise such claims or disputes with the customer service department at firstname.lastname@example.org and to provide the Company with all the relevant information or evidence which the Company reasonably requires to review your claim or dispute.
The Company’s support team will review your claim and provide you with a response within 10 days of receiving your complaint your claim or dispute.
If you do not agree with the Company’s decision, you should contact our Support Manager to appeal the Company’s decision and provide the Company with all the relevant evidence in relation to your appeal promptly.
The Support Manager will re-review your claim or dispute and provide you with the Company’s final and binding decision within 15 days.
If the claim or dispute is not resolved to your satisfaction after all reasonable means to resolve the complaint or dispute with the Company have been exhausted, you may file the complaint with the MGCB at https://patroncomplaint.mgcb-apps-prod.state.mi.us/LandingPage.
In the event that you download any of our applications to your device or directly from the Sites to your device and you agree to receive push notifications, if you wish to stop such notifications being sent to you must do this through the relevant device or by deleting the application. However, we will stop your receipt of push notifications if you Self-Exclude from the Sites or if we received a notification from the Michigan Gaming Control Board that you are self-excluded with the Michigan Gaming Control Board.